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Process improvement and excellence is gaining more momentum in the current economic climate where market dynamics and continuous changes in technology require businesses to be agile and adapt quickly in order to stay competitive.


Content Management is the set of processes and technologies that support the collection, managing, and publishing of information in any form or medium. In recent times this information is typically referred to as digital content. Digital content may take the form of text (such as electronic documents, statements), multimedia files (such as audio or video files), or any other file type that follows a content lifecycle requiring processing, versioning, indexing, storing, loading onto web portals, securing or archiving.

A Content Management System is a set of automated processes that may support the following features:

  • Import and creation of documents and multimedia material.
  • Identification of all key users and their roles.
  • The ability to assign roles and responsibilities to different instances of content categories or types.
  • Definition of workflow tasks often coupled with messaging so that content managers are alerted to changes in content.
  • The ability to track and manage multiple versions of a single instance of content.
  • The ability to publish the content to a repository to support access to the content. Increasingly, the repository is an inherent part of the system, and incorporates search  and retrieval functions.


Contact ITBits today to have your business thrive in the digital space!


Knowledge Management is not a “a technology thing” or a “computer thing”. If we accept the premise that Knowledge Management is concerned with the entire process of discovery and creation of knowledge, dissemination of knowledge , and the utilization of knowledge then we are strongly driven to accept that Knowledge Management is much more than a “technology thing” and that elements of it exist in each of our jobs.


Organizations are now starting to look at “knowledge” as a resource. This means that we need ways for managing the knowledge in an organization. We can use techniques and methods that were developed as part of Knowledge Technology to analyze the knowledge sources in an organization.


To serve customers well and remain in business companies must: reduce their cycle times, operate with minimum fixed assets and overhead (people, inventory and facilities), shorten product development time, improve customer service, empower employees, innovate and deliver high quality products, enhance flexibility and adaption, capture information, create knowledge, share and learn.


None of this is possible without a continual focus on the creation, updating, availability, quality and use of knowledge by all employees and teams, at work and in the marketplace.


Contact ITBits today to have your business thrive in the digital space!


Implementing a Business Process Management solution will:

  • drive continuous business improvement initiatives by aligning your core business activity to customer experience and customer satisfaction
  • enhance ROI and drive the strategic goals of the business
  • ensure business agility, operational cost reduction and increased productivity
  • align the business strategy with the business objectives and goals
  • improve performance and gain a competitive advantage
  • implement incremental changes that deliver real business value
  • mitigate operational risk
  • set a common set of goals and KPIs


Contact ITBits today to have your business thrive in the digital space!

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